Return terms Please note that after the product is returned, if the product that needs to be exchanged has been sold out, it will be processed as a return in all cases. If a return is made, membership points and discounts will be deducted in proportion to the original discounts. Except for headwear, accessories, belts, and gloves, all products can enjoy a fourteen-day return service. There is no need to pay a return handling fee. The shipping costs of returned products are borne by the customer. Returned merchandise must be in brand new condition, without damage or stains, not exposed to water, with the tag intact and without any bends or damage, intact packaging, and free of additional smells such as perfume/cigarettes/body odor/laundry detergent. If the order does not meet the preferential conditions (free gift when full) due to return, it will need to be returned together with the free gift. Any costs and risks incurred will be borne by the guest. The return amount can be refunded in one of the following ways: [Method 1: Website shopping credit] It will be returned to the member account of the original purchase in the form of website shopping credit. The validity period is 365 days from the date of issuance of the shopping credit. If it expires, it will be automatically invalidated and will not be reissued or changed to a cash refund. The return procedure will be completed within 14 days after signing for the return item. After confirming that the returned goods are correct, the return shopping money will be refunded to your membership account and you will be notified by email. ※ If you choose to return the return purchase money, the discount amount deducted due to the return and failure to meet the discount/full conditions will not be deducted. ※ The returned shopping credit will be calculated based on the original price of the product (not applicable to package discounts). [Method 2: Cash] The amount will be refunded to the original payment method when the order was placed. The return procedure will be completed within 14 days after signing for the returned item. Once the returned goods are confirmed to be correct, a notification will be sent via email to complete the return procedure and cash refund period. We will refund the cash to the original payment method used when placing the order within 30 days after completing the return procedure. We will notify you by email again after the refund is completed. ※ If you choose to return cash, the discount amount deducted due to return and failure to meet the discount/full conditions will be deducted. ※ The deducted free shipping discount will be calculated based on the freight amount incurred by sending the express mail. If the order uses points/return shopping credits/birthday shopping credits/reward shopping credits/free shopping credits/returned shopping credits, the refund will be given priority to the member account on the original expiration date. If the order has enjoyed multiple items or a combination of discounts, and the discount conditions are not met after the return, the difference in discounts will be directly deducted from the returned cash without further notice. If the returned goods are not in brand new condition, are damaged or stained, have been worn, have been washed, have had their tags cut off, have their tags bent or damaged, are not well packaged, or have residual odors other than the product itself (such as perfume/cigarettes/sweat odor/laundry detergent) ) will not be accepted. Returned goods will be sent back directly using SF Express freight collect without further notice. Any costs and risks incurred will be borne by the guest. Products in the accessories category that can be returned: scarves, shoes, bags and hats, products in the accessories category that cannot be returned: headwear, jewelry, belts and gloves We do not accept Hong Kong Post mail, registered mail or delivery methods without any collection and delivery records for returns. Since Hongkong Post registered mail delivery fails for the first time, the recipient will be required to pick up the parcel in person at the post office. If the above situation occurs, we will not be able to arrange for manpower to pick up the mail in person at the post office. The mail will be automatically returned to the sender due to overtime pickup without further notice. Any costs and risks incurred will be borne by the customer. The shipping costs and risk of loss of returned merchandise must be borne by the customer. If you need to apply for return service, please send and submit the electronic return application form within fourteen days of signing for the goods (subject to the delivery company's collection and delivery records). If it is overdue, it will not be accepted. If the electronic return application form is not completed/accessories are missing/the product does not meet the return conditions, it will not be processed and the returned product will not be sent out again. If the returned goods are sent on a collect basis, the shipping fee will be directly deducted from the return purchase fee/refunded cash without further notice. Return shopping credits cannot be used to pay for shipping charges or exchanged for cash and can only be used at. About exchange Please use DHL, UPS or SF Express for exchanging items. Send the goods with freight (return freight is the responsibility of the customer) Submit the exchange application form. The link and address of the application form can be found in the email with the order status updated to "Completed". Re-order for correct color/size. Payment method selection: "Change color / size" Shipping method selection: "Change color / size" We will send the new order via SF Express collect within five to fourteen days after receiving the return, exchange application form and new order. Exchange terms If an exchange is made, the product price, membership points and discounts will be calculated based on the original order. Each item can only be exchanged once. Except for headwear, accessories, belts, and gloves, all products can enjoy a fourteen-day exchange service. The exchanged products must be of the same style, and there is no need to pay a handling fee. The shipping costs of the exchanged products are borne by the customer. Exchange items must be in brand new condition, without damage or stains, not exposed to water, with the tag intact and without any bends or damage, intact packaging, and free of additional smells such as perfume/cigarettes/body odor/laundry detergent. Any costs and risks incurred will be borne by the guest. If the returned goods are not in brand new condition, are damaged or stained, have been worn, have been washed, have had their tags cut off, have their tags bent or damaged, are not well packaged, or have residual odors other than the product itself (such as perfume/cigarettes/sweat odor/laundry detergent) ) will not be accepted. The goods will be sent back directly using SF Express freight collect without further notice. Any costs and risks incurred will be borne by the guest. Products in the accessories category that can be exchanged: scarves, shoes, bags and hats, products in the accessories category that cannot be exchanged: headwear, jewelry, belts and gloves We do not accept Hong Kong Post mail, registered mail or delivery methods without any collection and delivery records for returns or exchanges. Since Hongkong Post registered mail delivery fails for the first time, the recipient will be required to pick up the parcel in person at the post office. If the above situation occurs, we will not be able to arrange manpower to pick up the mail in person at the post office, and the mail will be automatically returned to the sender due to overtime collection without further notice. Any costs and risks incurred will be borne by the guest. Return freight and risk of loss must be borne by the customer. If you need to apply for exchange service, please mail/go to the studio for self-service return and submit an electronic exchange application form within fourteen days of signing for the goods (subject to the delivery company's collection and delivery records). Overdue items will not be accepted. If the online exchange application form is not completed/accessories are missing/the product does not meet the exchange conditions, it will not be processed and the returned product will be sent back directly with SF Express freight collect without further notice. Any costs and risks incurred will be borne by the guest. If the returned goods are sent on a pay-on-delivery basis, the freight must be paid first before proceeding with the exchange procedure.